FAQ | Laylabunnybites

FAQ'S

How long is the processing time?

We aim to have your order processed and ready to go in 2 to 3 working days. All orders placed Friday-Sunday wont get posted until Monday
What are the delivery times?

Your order should be with you in 2 to 3 working days after it leaves us.
Do you do surprise boxes?

Yes we do! We have £10 and £20 on here they are under Hampers. If you would like a different option please contact me.
Are you Trading Standards Registered?

Yes we are. our Number is GB864E773
What do you package out with?

We package out with hay. This can be fed to your bunny or guinea pig. Our packaging say is normal a super lush green Rye hay
Do we offer different size bags then you currently offer?

Yes we do you are more than welcome to contact us directly if what you are looking for isn't on the site, we would be happy to help.
What are my Cancellation Rights?

You are able to cancel the your order within 14 days. You are not able cancel the order if it a custome made items or you bunny does not like the item. If items are sent back the customer must pay postage post and refund will be issued once receiving. I will not allow a refund if the item is damaged once return. Terms: I mostly do not allow return due to the high levels of risk of RVHD2 and RVHD spread. Refund will be issued if the item was damage in transit PROOF NEEDED.